Important messages:
- Order preparation: Know that our team prepares your parcels from Monday to Thursday from 8am to 4pm and on Friday from 8am to 11am. Orders placed after 11am on Friday will therefore be prepared and sent the following Monday. Orders are processed within 24 to 48 business hours following confirmation received by email and parcels are handed over once a day in the afternoon to the selected carrier.
- Please note, in case of increased activity and/or public holidays, preparation may take longer than usual. However, we do everything possible to ensure your orders arrive on time.
Important information regarding the shipment of your orders:
- La Poste:
-- from 11/1/2020, a tax of €5 excluding VAT per parcel will be applied to each shipment to overseas destinations.
>> You can learn more here.
We draw your attention to the importance of first presentation delivery.
Metropolitan France & Corsica
| Shipping method |
Deadlines |
Price |
| At relay point | 2 to 4 business days |
€4 |
| Standard by Colissimo | 72h |
€5.90 And free from €45 |
| Express 24h by Chronopost | 24h |
€14 |
Overseas
| Overseas 1 |
Overseas 2 |
|
| Country | Guadeloupe, St Martin, Martinique, St Barthélemy, Réunion, St Pierre & Miquelon |
New Caledonia, Wallis and Futuna Islands, Mayotte, French Guiana |
| Rate | €24 |
€21 |
| Free from | €75 |
€85 |
European Union and United Kingdom
| Shipping method |
Price |
| Home delivery | €15
And free from €65 |
International
| Shipping method |
Price |
| Home delivery | €21 And free from €90 |
- Following Colissimo's decision related to new customs duty regulations, our deliveries to the United States are temporarily suspended. We are actively working to find a solution and will keep you informed as soon as possible. Thank you for your understanding.
- To our great despair, we no longer deliver to the Canada and Morocco, subject to very strict regulations, due to local customs systematically returning our packages because of the nature of our products
- We do not offer delivery to China, Hong Kong, Taiwan, and the Czech Republic, Slovakia, and French Polynesia, as these territories are covered by our exclusive partners.
For any orders in these regions, we invite you to contact our local distributors. Thank you for your understanding.
- For several months, our carrier has had to make the difficult decision to temporarily suspend its delivery services in Ukraine, due to the exceptional situation and logistical challenges on site. We remain attentive to the evolution of the situation and are actively working to restore our services as soon as conditions allow.
- In strict compliance with the restrictive measures imposed by the European Union, we currently do not offer deliveries to Russia and Belarus.
