These terms apply to all sites (hereinafter referred to as "the Sites") published by the company QUAI DES CELESTINS:
https://dailylab.com
The company QUAI DES CELESTINS, a simplified joint-stock company with a capital of €9,050, whose registered office is at 207 rue du Faubourg Saint-Martin – 75010 Paris, registered with the Paris Trade and Companies Register under number 522 306 265, with intra-community VAT number FR1 352 2306 265 (hereinafter "Quai des Célestins").
In accordance with current regulations, our unique identification number for Extended Producer Responsibility (EPR), managed by the Agency for Ecological Transition (ADEME) in France, is: FR409675_01UAPL.
I. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
The general terms and conditions of sale (the "GTC") detailed below apply to all orders of products and services placed via the Site (the "Products") with Quai des Célestins by any person (the "Client").
The Client must review the GTC prior to any order (the "Order"), the GTC being available on the Site.
Quai des Célestins reserves the right to adapt or modify these GTC at any time. The version of the GTC applicable to any sale is the one posted online on the Sites at the time of the Order. Consequently, placing an Order requires the Client's full prior acceptance, without reservation, of the GTC by clicking the "I have read and accept the general terms and conditions of sale" button.
II. INFORMATION ABOUT THE SITE AND SITE ACCESSIBILITY
The site, https://dailylab.com/ is an e-commerce site owned and managed by Quai des Célestins.
The Site is accessible to all internet users in principle 24/7, except for interruptions, scheduled or not, by Quai des Célestins or its providers, for maintenance and/or security needs or force majeure (as defined below). Quai des Célestins cannot be held responsible for any damage, of any kind, resulting from Site unavailability.
Quai des Célestins does not guarantee that the Site will be free of anomalies, errors, or bugs, nor that the Site will operate without failure or interruption. It may freely and at its sole discretion determine any period of unavailability of the Site or its content. Quai des Célestins also cannot be held responsible for data transmission problems, connection issues, or network unavailability.
Quai des Célestins reserves the right to evolve the Site, for technical or commercial reasons. When these changes do not substantially and negatively alter the terms of service provision, the Client may be informed of the changes made, but their acceptance is not requested.
III. REGISTRATION ON THE SITE
To place an Order, the Client must first register on the Site by creating an account containing the Client's information (the "Client Account").
The Client's registration on the Site is validated after verification of the standard form completed by the Client. The Client receives a registration confirmation email.
When creating their Account, the Client must ensure the accuracy and completeness of the data they provide. The Client is required to always update their personal information. In case of an error in the recipient's contact details, Quai des Célestins cannot be held responsible for the inability to deliver Products.
By registering on the Site, the Client declares and guarantees to Quai des Célestins that they are of legal age and have the legal capacity to contract.
Quai des Célestins may delete the Client's Account at any time, for any reason, at its sole discretion.
IV. PRODUCTS
The Products offered for sale are those described on the Site on the day the Site is accessed by the Client, subject to available stock. This information is updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of Quai des Célestins. In this respect, Quai des Célestins cannot be held responsible for the cancellation of an Order of a Product due to stock depletion.
Quai des Célestins takes great care in the presentation and description of its Products to best satisfy the Customer's information needs. However, errors may appear on the Site, which the Customer acknowledges and accepts.
Quai des Célestins does not guarantee the accuracy or security of information transmitted or obtained through the Site.
It is specified that Quai des Célestins only accepts the return of intact and unopened Products, these two conditions being checked before restocking the returned Products.
V. ORDERS
Order placement on the Site is subject to compliance with the procedure established by Quai des Célestins on the Site, comprising successive steps leading to the validation of the Order.
The Customer may select as many Products as they wish, which will be added to the cart (the "Cart"). The Cart summarizes the Products chosen by the Customer as well as the prices and related fees. The Customer may freely modify the Cart before validating their Order. Validating the Order constitutes confirmation of the Customer's acceptance of the GTC, the purchased Products, their price, and the associated fees.
A confirmation email summarizing the Order (Product(s), price, availability of Product(s), quantity...) will be sent to the Customer by Quai des Célestins. For this purpose, the Customer formally accepts the use of email for Quai des Célestins' confirmation of the content of their Order. Invoices are available upon request from the customer service at "contact@daily.com".
VI. REFUSAL TO PROCESS AN ORDER
Quai des Célestins reserves the right to remove any Product displayed on the Site at any time and to replace or modify any content or information on it. Despite Quai des Célestins' best efforts to meet its customers' expectations, it may be forced to refuse to process an Order after sending the confirmation email summarizing the Order to the Customer.
Quai des Célestins cannot be held liable to the Customer or any third party for any harmful consequences resulting from the removal of a Product from the Site, or the replacement or modification of any content or information on this Site, or the refusal to process an Order after sending the confirmation email summarizing the Order.
Quai des Célestins also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.
VII. PRICES AND PAYMENT TERMS
Product prices are shown on the Site in euros, including VAT, but excluding customs duties and other taxes. Customs duties and other taxes must be paid by the Customer directly to the carrier.
All displayed prices are calculated and include the value-added tax (VAT) applicable in France.
Quai des Célestins reserves the right to modify its prices at any time, but Products will be invoiced based on the rates in effect at the time of recording and payment of the Order, subject to availability.
Products are payable in full at the time of the effective Order.
Payment for purchases is made either via Paypal, via the secure payment platform Payplug, or via the secure payment platform ALMA for interest-free installment payments.
The Client expressly acknowledges that providing their credit card number to Quai des Célestins constitutes authorization to debit their Account up to the price of the ordered Products. If applicable, a notification of Order cancellation due to non-payment is sent to the Client by Quai des Célestins at the email address provided by the Client during registration on the Site.
The data recorded and stored by Quai des Célestins constitute proof of the Order and all past sales. The data recorded by Paypal, Payplug, or ALMA constitute proof of any financial transaction between the Client and Quai des Célestins.
VIII. DELIVERY
Deliveries are carried out by the Colissimo service of La Poste, from Monday to Saturday, by Chronopost in 24h, and by Chronoshop 2shop, depending on the option chosen by the Client when validating their Order.
Delivery means the transfer to the Client of physical possession of the Products (the "Delivery").
The Delivery fees applicable to the Order are those mentioned on the Site at the time of the Order in the "Delivery" section.
When Quai des Célestins is responsible for the transportation of the Product, the risk of loss or damage to the Product is transferred to the Client at the time of Delivery.
Delivery is made to the delivery address indicated by the Client, it being specified that this must be the Client's residence address, that of a natural person of their choice, or a legal entity (delivery to their company). Delivery cannot be made to hotels or PO boxes.
In case of impossibility to carry out the Delivery, due to an incorrect delivery address or the Client's failure to collect their Order, the Client may choose to have the Order resent or to be refunded.
Quai des Célestins delivers Orders within a maximum standard period of twelve (12) business days for delivery in Metropolitan France and twenty (20) business days for international delivery, this period being counted from the first business day after the Order validation (note that Quai des Célestins does not deliver Products to the following countries: Canada, Morocco, Ukraine, China, Hong Kong, Taiwan, Czech Republic, Slovakia, and French Polynesia).
The day after the launch of a special promotion and from November 23 to December 31, the Delivery time may be extended by ten (10) days, given the significant and exceptional volume of Orders.
In order for these deadlines to be met, the Client must ensure that they have provided accurate and complete information regarding the Delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
Quai des Célestins cannot be held responsible for delivery delays that are not due to its fault or justified by a force majeure event (as defined below).
In case of exceeding the Delivery deadline, the Client may request the cancellation of the sale and obtain, within a maximum period of fourteen (14) days from their request, the refund of the amounts paid at the time of the Order. Notwithstanding the foregoing, Quai des Célestins cannot be held responsible for the damaging consequences resulting from a delivery delay; only the refund of the Product by Quai des Célestins is possible, excluding any other form of compensation.
Quai des Célestins may, if necessary, refuse orders from consumers requesting an abusive refund of orders.
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
9.1. Timeframe and procedures for exercising the right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the non-professional Client has a period of fourteen (14) days from the receipt of the Order to exercise their right of withdrawal with Quai des Célestins, without having to justify their decision.
9.2. Return procedures for the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
The Client returns the Order at their own expense, without undue delay and, at the latest, within fourteen (14) days following the communication of their decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.
Beyond this period of fourteen (14) days, the sale is final and binding. The Product must be returned in its original packaging, in its original condition, new, unopened.
9.3. Refund of Products returned under the right of withdrawal
The refund of the Order by Quai des Célestins is made no later than 72 hours from the date the Package is received by the logistics team.
Quai des Célestins processes the refund using the same payment method that was used for the payment of the Order, unless the Client expressly agrees to use another payment method and provided that the refund does not incur any fees for the consumer.
If the Client fails to comply with these GTC, Quai des Célestins will not be able to proceed with the refund of the Products concerned. In all cases, return costs are borne by Quai des Célestins if the Product delivered to the Client is different from the Product ordered or if it is delivered damaged.
No refund will be made for orders older than 6 months from the purchase date. After this period, all sales are considered final, and no refund will be granted.
9.4 Satisfaction or refund program: D-LAB NUTRICOSMETICS commits to refund the order if the customer declares dissatisfaction.
Satisfaction or refund program: D-LAB NUTRICOSMETICS commits to refund the order if the customer declares dissatisfaction.
Return conditions:
- The treatment must have been consumed daily and entirely throughout the recommended treatment duration, respecting the dosage.
- The questionnaire, provided by customer service, must be fully completed, accompanied by a photo of the empty bottle(s) and a copy of an identity document (valid ID card or passport)
If all these conditions are met, the treatment will be refunded within 30 days after receipt.
If the customer has ordered several bottles of the same formula for which they wish a refund, only one consumed bottle or program will be refunded. The other bottles must be returned unopened, in their original packaging, and accompanied by the questionnaire, order number, as well as the first and last name to the following address:
KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS Account
2 allée des Coquelicots
03800 Saint Bonnet de Rochefort,
France
The cost of returning products is the customer's responsibility. We advise you to choose a tracked shipment, as we will not be able to refund products not received.
In case of abusive use :
D-LAB NUTRICOSMETICS reserves the right to refuse a refund request in case of detected abuse, such as:
- Repeated requests on successive orders.
- Inaccurate or falsified information in the request (questionnaire, photos, documents).
- Non-compliance with return conditions (non-compliant bottles or dosage not followed).
- Deliberately fraudulent behaviors.
Any abusive request will be refused; in such cases, the customer will be informed by email, and no refund will be made.
X. LOYALTY PROGRAM
10.1 Membership terms
Membership in the D-LAB NUTRICOSMETICS loyalty program can only be done via the website www.dailylab.com by creating an account on the page www.dailylab.com/account/register.
The loyalty program is accessible subject to acceptance of these general conditions, and membership is free and open to any individual over 18 years old acting in a personal capacity.
To join the loyalty program, it is mandatory to provide your last name, first name, and email. Membership will only be recorded if the required information provided is complete and usable. Any changes to the personal data provided for the loyalty program membership must be notified as soon as possible by email to contact@dailylab.com.
10.2 Overall program operation
The loyalty program allows each member, once their customer account is created, to earn points that will be directly added to their customer account. Each member can, as soon as their balance allows, enjoy benefits, discounts, or gifts on the www.dailylab.com website.
10.3 Points accumulation
Points accumulation requires prior member identification by logging into their loyalty account and is applied with each purchase.
The points scale is €1 including tax = 1 point. Other actions are possible to accumulate points on your customer account:
Instagram
- Subscribe to our Instagram pages
- Share a designated post in story
- Share a designated reel in story
- Share a designated IGTV in story
- Comment on a designated post
- Tag 2 friends under a designated post
- Post a story
- Post a post
- Post a reel
- Post a story with a link
- Share a promotional code in a story
- Leave us a review on Facebook
- UGC
- Send us a before-after photo
- Send us a testimonial video
Reviews
- Leave us a review on Google
TikTok
- Subscribe to our TikTok page
- Post a post
Classic
- Subscribe-to our newsletter
- Create a customer account
- Answer a customer survey
Regarding these actions, once executed, they can display various statuses:
- Available: Our team has added a new action and you have not yet completed it.
- Pending: The mission is under review. If the requested action is followed, points are credited within 48 business hours.
- Validated: The requested action has been validated and points are credited within 48 business hours.
- Invalid: The requested action was not followed and is therefore not validated. Points are not credited and you can retry the mission.
All before/after photos you share with us will be used anonymously.
Each member can check their points balance at any time by logging into their client account on the website.
10.4 Rewards and discounts
After verifying the successful completion of tasks, D-LAB NUTRICOSMETICS awards points to loyalty program members.
When loyalty program members have reached the number of points required to obtain a reward, they can claim it by clicking on "Redeem".
10.5 Cancellation of points
Points related to a purchase that has been refunded or returned will be canceled and deducted from the member's loyalty account.
10.6 Sponsorship
The Client, a member of the loyalty program, has the option to sponsor their relatives. The Client, as sponsor, offers a €15 discount in the form of a voucher to their godchild for their first order. This voucher can be used once, is not combinable with any other discounts, non-transferable, non-refundable, and valid for 30 days.
Once the transaction is completed, the sponsor receives a €20 discount in the form of a voucher. This voucher can be used once, is not combinable with any other discounts, non-transferable, non-refundable, and valid for 120 days.
XI. WARRANTIES - LIMITATION OF LIABILITY
Quai des Célestins' liability regarding any Product purchased on the Site is strictly limited to the purchase price of the Product. Quai des Célestins shall in no event be liable for the following losses, regardless of their origin:
loss of income or sales
loss of business
loss of profits or contracts
loss of expected savings
data loss
loss of work or management time
image damage
loss of opportunity, including ordering a Product,
moral damage.
Documents, descriptions, and information related to Products appearing on the Site are not covered by any warranty, explicit or implicit, except for warranties provided by law.
Quai des Célestins provides no warranty regarding any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb, or any other form of programming routine designed to damage, destroy, or otherwise impair a computer's functionality or interfere with its proper operation, including any transmission resulting from downloading any content performed by the Client, the software used by the Client to download the content, the Site, or the server that allows access to it. In this regard, the Client acknowledges that it is their responsibility to install appropriate antivirus and security software on their computer equipment and any other device to protect them against any bugs, viruses, or other harmful programming routines.
The Customer acknowledges assuming all risks related to any content downloaded or otherwise obtained through the use of the Site and agrees that they are solely responsible for any damage caused to their computer system or any loss of data resulting from the download of such content.
Quai des Célestins is only required to deliver Products that comply with the contractual provisions. Products are considered to comply with the contractual provisions if the following conditions are met: (i) they must conform to the description and possess the characteristics displayed on the Site; (ii) they must be suitable for the purposes for which products of this kind are generally intended; (iii) they must meet the quality and durability criteria generally accepted for products of the same kind and reasonably expected.
Furthermore, Quai des Célestins guarantees consumers against defects of conformity and hidden defects for Products sold on the Site under the following conditions:
Apparent defect - Guarantee - Legal conformity – Hidden defects
The presence of an apparent defect on a Product must give rise to a claim by email (contact@dailylab.com)
The Customer must comply with the withdrawal procedure by informing Quai des Célestins in advance by any means of the existence of this apparent defect, so that the return can be accepted.
Subject to the validation of a non-conformity or hidden defect by Quai des Célestins or the manufacturer as the case may be, the Customer benefits from the following guarantees:
Quai des Célestins, whose registered office is located at 207 rue du Faubourg Saint-Martin – 75010 Paris, France, acts as guarantor within the meaning of the provisions of articles L 217-5 and following of the Consumer Code and 1641 and following of the Civil Code.
Thus the Customer:
benefits from a period of two (2) years from the delivery of the Product to act on the defect of conformity of the Product,
is exempt from proving the existence of the defect of conformity of the good during the six (6) months following the delivery of the Product,
may choose between repair or replacement of the Product, subject to the cost conditions provided by article L217-9 of the Consumer Code;
The legal warranty of conformity applies independently of the commercial warranty described below.
Furthermore, the Customer can also invoke the legal warranty for hidden defects of the sold item, under articles 1641 and following of the Civil Code. The legal warranty for hidden defects allows the Customer, within two years from the discovery of the defect, to obtain a refund of a Product that has proven unsuitable for its use.
The warranty against hidden defects protects the Customer against hidden defects of the purchased Product that prevent its use or affect it to such an extent that the Customer would not have bought it.
The Customer then has the choice between two options: keep the Product and request a price reduction, or return the Product and request a refund of the price paid, in accordance with article 1644 of the Civil Code.
To implement these guarantees, the Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the claim to the registered office of Quai des Célestins, after sending an email indicating the reason for the return of the Product.
For all practical purposes, the following legal provisions are recalled:
Art. L217-4 of the Consumer Code: "The seller delivers a good that complies with the contract and is liable for defects of conformity existing at the time of delivery. The seller is also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility."
Art. L217-5 of the Consumer Code: "The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable (a) if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model; (b) if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer, or their representative, notably in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter."
Art. L217-7 of the Consumer Code: "Defects of conformity that appear within twenty-four months from the delivery of the good are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods sold, this period is set at six months. The seller may contest this presumption if it is not compatible with the nature of the good or the invoked defect of conformity."
Art. L217-8 of the Consumer Code: "The buyer has the right to demand conformity of the good to the contract. However, they cannot contest conformity by invoking a defect they knew or could not ignore when contracting. The same applies when the defect originates from materials they themselves provided."
Art. L217-9 of the Consumer Code: "In case of lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice results in a manifestly disproportionate cost compared to the other option, considering the value of the good or the importance of the defect. The seller is then bound to proceed, unless impossible, according to the option not chosen by the buyer."
Art. L217-10 of the Consumer Code: "If repair and replacement of the good are impossible, the buyer may return the good and be refunded the price or keep the good and be refunded part of the price. The same option is available to them: 1° If the solution requested, proposed, or agreed upon under Article L. 217-9 cannot be implemented within one month following the buyer's claim; 2° Or if this solution cannot be implemented without major inconvenience for them considering the nature of the good and the use they seek. However, the sale cannot be rescinded if the non-conformity is minor."
Art. L217-11 of the Consumer Code: "The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the awarding of damages."
Art. L217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the good."
Art. L217-13 of the Consumer Code: "The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as provided by articles 1641 to 1649 of the Civil Code or any other contractual or non-contractual action recognized by law."
Art. 1641 of the Civil Code: "The seller is bound by the warranty for hidden defects of the sold item that make it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have acquired it, or would have given only a lower price, if they had known of them."
Art. 1642 of the Civil Code: "The seller is not liable for apparent defects which the buyer could have discovered himself."
Art. 1643 of the Civil Code: "He is liable for hidden defects, even if he did not know them, unless, in this case, he stipulated that he would not be bound by any warranty."
Art. 1644 of the Civil Code: "In the cases of articles 1641 and 1643, the buyer has the choice to return the item and get the price refunded, or to keep the item and get part of the price refunded."
Art. 1646 of the Civil Code: "If the seller was unaware of the defects of the item, he shall only be liable for the refund of the price and to reimburse the buyer for the expenses incurred by the sale."
Art. 1648 of the Civil Code: "The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. (...)"
Force Majeure
In the event of a force majeure event preventing the execution of these GTC, Quai des Célestins shall inform the Client within fifteen (15) days from the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, the following are considered cases of force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of French courts and tribunals: total or partial strikes, lock-outs, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, bad weather, epidemics, blockage of transport or supply means for any reason, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes in marketing methods, computer breakdowns, telecommunications blockages, including wired or wireless telecommunications networks, and any other cases beyond the control of the parties preventing the normal execution of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event lasts more than three (3) months, the concerned transaction may be terminated at the request of Quai des Célestins or the Client without compensation on either side. Non-payment by the Client cannot be justified by a case of force majeure.
XII. PARTIAL INVALIDITY
If one or more provisions of these GTC are held to be invalid or declared as such under a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect.
XIII. NON-WAIVER
No tolerance, inaction, or inertia by Quai des Célestins may be interpreted as a waiver of its rights under the GTC.
